Curbside Pickup at Garden of Eden: Convenience and Quality Combined
At Garden of Eden, we understand that our customers lead busy lives and value convenience. That’s why we offer curbside pickup, allowing you to order your favorite cannabis products online and pick them up at our locations without ever leaving your vehicle. As a vertically integrated cannabis company and a pioneer in the industry since 2003, we take pride in providing a seamless and efficient curbside pickup experience while maintaining our commitment to quality.
Ordering Process and Updates
Placing an order for curbside pickup at Garden of Eden is a simple and straightforward process. To get started, visit our online menu at www.goe.menu/menu/ and click on “Shop Hayward” or “Shop Tracy” in the upper right-hand corner. If you haven’t already, sign in to your existing account or create a new one. Browse our extensive selection of cannabis products, add your desired items to your cart, and proceed to checkout. Once your order is placed, you can visit our store at any time to pick it up. If you have any questions or need assistance, our friendly EDEN Help Desk is available by phone or text at 510-200-9555. For added convenience, download the Garden of Eden mobile app, which allows you to sign in, search our menu, and place orders directly from your smartphone. We keep you informed throughout the curbside pickup process with SMS messages and notifications through our app. This way, you always know the status of your order and when it’s ready for pickup.
Checkout Process and Requirements
To ensure a smooth and compliant curbside pickup experience, we require all customers to upload a valid ID to their Garden of Eden account. This step helps us verify your identity and age when you arrive to pick up your order. We offer two convenient payment options for curbside pickup:
- Pay Online Now: Link your bank account to your Garden of Eden account for secure online payments.
- Cash: Pay with cash when you arrive to pick up your order.
- App: Download our app and make your ordering process a breeze.
When you arrive at our store for curbside pickup, simply inform the front desk that you have an online order. If you’ve prepaid for your order, you’ll be directed to a separate line and register to skip the queue. For unpaid orders, your items will be packed while you wait in line.
Curbside Pickup Hours and Special Requests
At Garden of Eden, we accept curbside pickup orders until the end of our business hours. This means you can place an order online at any time during our operating hours and pick it up at your convenience. We strive to accommodate our customers’ needs and understand that sometimes special circumstances arise. While we don’t actively advertise it, we can accommodate special requests for curbside pickup on a case-by-case basis. If you require assistance with curbside pickup, simply call our help desk and provide your full name. Upon arrival, notify our security team at the front door, and our associates will bring your order to your vehicle after verifying your ID and checking you in at the front desk. To ensure your safety and comply with regulations, customers must be parked directly in front of our store, within view of our surveillance cameras.
Return Policy
At Garden of Eden, we stand behind the quality of our products. In the rare event that you receive a defective product, we accept returns within 30 days of purchase. Simply contact our help desk, and we’ll guide you through the return process. As a vertically integrated cannabis company with a long-standing history in the Hayward & Tracy, CA area, Garden of Eden is committed to providing our customers with a convenient and reliable curbside pickup experience. By combining our expertise, quality products, and dedication to customer service, we aim to make your cannabis shopping experience as smooth and enjoyable as possible.
